Refund and Returns Policy

Last updated: August 28, 2026

Thank you for shopping with the Wyatt Matters Show. Because our products are made to order, our return and refund policy is different from that of a traditional retail store.

Please review the following policy before placing your order.

Made-to-Order Products

Our products are created specifically for each order. Because these items are made to order, we generally cannot accept returns or exchanges due to buyer’s remorse, incorrect size or color selection, or a change of mind.

Please carefully review product descriptions, size charts, colors, and other product details before placing your order.

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery so we can make it right.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 30 days of delivery.

We will work with you to resolve the issue and, when applicable, provide either:

  • A replacement at no additional charge; or
  • A refund for the affected item.

To help us process your request, please provide:

  • Your name;
  • Your order number;
  • A description of the problem; and
  • Clear photos showing the item and the issue.

For certain issues, we may request additional photos or information.

Please do not return a damaged or defective product unless we specifically ask you to do so. In most cases, a physical return is not necessary.

Size and Color Exchanges

Because products are made specifically for each order, we cannot offer replacements, exchanges, or refunds if you:

  • Ordered the wrong size;
  • Selected the wrong color;
  • Ordered the wrong product or variant; or
  • Simply changed your mind after ordering.

We strongly recommend reviewing the applicable size chart before purchasing apparel.

Please note that minor variations in garment sizing, product appearance, print placement, or color may occur as part of the manufacturing and printing process and do not necessarily constitute a defect.

Order Cancellations and Changes

Orders may enter production shortly after they are placed.

If you need to cancel your order or change an address, size, color, or other order information, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered production.

Once an item has begun production, it may no longer be possible to cancel or modify the order.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, we cannot guarantee a free replacement or refund.

If the package is returned to the fulfillment provider, additional shipping and/or production charges may be required to resend the order.

Please contact us as soon as possible if you notice an error in your shipping address.

Lost or Missing Packages

If your tracking information shows that your package has not arrived or appears to be lost in transit, please contact us as soon as possible.

Claims regarding packages that have not been delivered should generally be submitted within 30 days of the estimated delivery date.

We will review the shipment information with our fulfillment provider and shipping carrier and determine whether the order qualifies for a replacement or refund.

If tracking shows that an order was successfully delivered but you cannot locate the package, we may ask you to check with household members, neighbors, your local carrier, or the delivery location before we can investigate further.

Refunds

If your request is approved for a refund, the refund will be issued to your original payment method whenever possible.

After a refund is issued, your bank, credit card provider, PayPal, or other payment processor may require additional processing time before the funds appear in your account.

Original shipping charges may not be refundable unless the refund is related to an error, damaged item, defective item, or other issue for which our fulfillment provider is responsible.

Sale and Promotional Items

Products purchased using a sale, promotional code, or discount are subject to the same made-to-order return restrictions described in this policy unless otherwise stated.

If a discounted item arrives damaged, defective, or incorrectly produced, it may still qualify for a replacement or refund under this policy.

Unauthorized Returns

Please do not mail products back to the address shown on your package without contacting us first.

Our products may be fulfilled by different production facilities, and the address printed on a shipping label may not be an authorized customer return location.

Unauthorized returns may not be received or processed and do not guarantee a refund.

How to Report an Issue

If there is a problem with your order, contact us at:

Email: contact@wyattmattersshow.com
Order Support: https://1241147.us8.myftpupload.com/contact

Please include your order number and any relevant photos when contacting us.

We recommend contacting us as soon as you discover an issue so we have enough time to work with our fulfillment provider.

Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Where local law requires us to provide a refund, return, replacement, cancellation right, or other remedy that differs from this policy, applicable law will control.